When a user is using Office 2007 on a Remote Desktop Server(RDS) (with an GPO implemented that deletes the locally created profile at logoff) and customizes the Quick Access Toolbar a file is created with the extension qat. Different qat files are made for every application in the Office 2007 suite that has a Quick Access Toolbar.
These files are saved at this locations:
C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Office\*.qat
The problem is that when you use Office 2007 on a RDS and implemented Roaming TS profiles which are deleted locally on the RDS at logoff these files are also deleted. Result is that users must re-customize the Quick Access Toolbar every time the logon.
Apply the hotfix when there are no open Office applications and add an Registry GPO preference that updates the user’s registry at logon.